Help Center

Find answers to common questions about Chastity Connect. Get help with AI keyholders, account management, billing, and platform features.

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Getting Started

❓ How do I create an account?
Click "Start Free" on the homepage, fill out the registration form with your email, password, and select your role. You'll receive an email verification link to activate your account.
❓ What roles are available?
We offer four roles: Caged (submissive), Keyholder (dominant), Switch (both roles), and Caged with Bot (AI-assisted experience).
❓ Is my data secure?
Yes, all data is encrypted with bank-level security and stored securely. We never share personal information with third parties. Learn more in our Data Protection page.

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AI Keyholders

❓ How do AI keyholders work?
Our AI keyholders are advanced chatbots with distinct personalities. They use machine learning to understand your preferences, manage sessions, assign tasks, and provide personalized guidance based on your goals and comfort level.
❓ Can I switch AI keyholders?
Yes, you can change your assigned AI keyholder at any time from your dashboard settings. Each AI has a unique personality: Mistress Scarlett (strict), Goddess Luna (playful), Master Victor (disciplined), and Lady Velvet (elegant).
❓ Are AI conversations private?
Absolutely. All conversations with AI keyholders are end-to-end encrypted and completely private to your account. Our zero-knowledge architecture means we cannot read your interactions.
❓ Do AI keyholders learn and improve?
Yes, our AI uses advanced machine learning to adapt to your preferences, remember your history, and become more personalized over time while maintaining your privacy and security.

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Account & Billing

❓ How do I upgrade to premium?
Visit your dashboard and click "Upgrade" to access premium features including unlimited AI interactions, advanced customization, priority support, and exclusive content.
❓ What payment methods do you accept?
We accept PayPal and major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT, and USDC for maximum privacy and security.
❓ Can I cancel my subscription?
Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period, and no future charges will occur.
❓ Do you offer refunds?
We offer a 7-day money-back guarantee for new premium subscriptions. If you're not satisfied within the first 7 days, contact our billing team for a full refund.

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Safety & Privacy

❓ What safety measures should I follow?
Always maintain emergency release mechanisms, establish clear boundaries and safe words, start gradually, and prioritize your physical and mental health. Read our comprehensive Safety Guide for detailed information.
❓ How do you protect my privacy?
We use 256-bit encryption, anonymous profiles, secure cryptocurrency payments, and a zero-knowledge architecture. Your data is never sold or shared with third parties.
❓ Can I report concerning behavior?
Yes, use our in-platform reporting feature or email moderation@chastityconnect.com. All reports are investigated promptly and confidentially.

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Technical Support

❓ Is there a mobile app?
Yes! We offer a Progressive Web App (PWA) that works like a native app on iOS and Android. Install it directly from your browser for the full mobile experience with push notifications.
❓ What browsers are supported?
Our platform works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated to the latest version.
❓ I'm having technical issues. What should I do?
First, try refreshing your browser or clearing your cache. If issues persist, contact our technical support team at support@chastityconnect.com with details about the problem.

💬 Still Need Help?

Can't find the answer you're looking for? Our support team is here to help with any questions or concerns.

📧 General Support

support@chastityconnect.com

Response within 24 hours

🚨 Emergency Support

emergency@chastityconnect.com

24/7 monitoring for safety issues

Contact Support Team